Sycamine

The Sycamine Private Collection

Legal

Privacy, Terms

& Policies

Last updated: March 2025

Contents

Privacy Policy

Effective: 1 January 2024

1. Introduction

Sycamine Floral Maison (“Sycamine”, “we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or engage our services.

2. Information We Collect

We may collect the following personal information:

  • Name and contact details (phone number, email address)
  • Delivery addresses and location information
  • Order history and preferences
  • Communication records (messages, enquiries)
  • Payment information (processed securely via Paystack or Ozow — we do not store card details)
  • SMS verification numbers (used solely for Private Collection access — never stored after verification)

3. How We Use Your Information

Your personal information is used to:

  • Process and fulfil your orders
  • Communicate about your enquiries and arrangements
  • Send delivery notifications via SMS
  • Improve our services and website
  • Comply with legal obligations

4. Sharing of Information

We do not sell, trade, or transfer your personal information to third parties, except to trusted partners who assist in delivering our services (couriers, payment processors), bound by confidentiality obligations. We never disclose our clientele to any external party.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted via Paystack and Ozow’s secure infrastructure.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@sycamine.co.za.

7. Cookies

Our website uses minimal cookies to improve user experience. These cookies do not collect personally identifiable information. You may disable cookies in your browser settings.

Terms & Conditions

Effective: 1 January 2024

1. Acceptance of Terms

By accessing or using the Sycamine website or services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Our Services

Sycamine Floral Maison provides bespoke floral arrangement services, including but not limited to: public collection orders, private vault access, custom commissions, corporate programmes, and event floristry.

3. Ordering

All orders are subject to availability and confirmation by a Sycamine concierge. We reserve the right to decline any order at our discretion. An order is only confirmed upon receipt of a confirmation communication from Sycamine.

4. Pricing

All prices displayed are indicative and subject to final confirmation based on specific requirements, seasonality, and complexity. Sycamine quotes are valid for 48 hours from issue.

5. Payment

We accept payment via Paystack (card) and Ozow (EFT). Full payment is required before arrangement creation or delivery unless otherwise agreed in a corporate programme. All transactions are processed in South African Rand (ZAR).

6. Intellectual Property

All content on the Sycamine website — including designs, photography, copy, and the Sycamine brand — is the intellectual property of Sycamine Floral Maison and may not be reproduced without written permission.

7. Limitation of Liability

Sycamine’s liability in connection with any order is limited to the value of that order. We are not liable for indirect, incidental, or consequential damages. We are not responsible for delays caused by circumstances beyond our control.

8. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

Refund Policy

Effective: 1 January 2024

Nature of Our Products

All Sycamine arrangements are composed from perishable, living botanicals. As such, we are unable to offer returns on completed arrangements. Our commitment to quality means that if an arrangement arrives damaged or significantly different from what was agreed, we will take immediate corrective action.

Eligible Refunds

  • Cancellation before creation: Full refund if cancelled more than 48 hours before the agreed design date.
  • Cancellation 24–48 hours before: 50% refund due to sourcing costs already incurred.
  • Cancellation less than 24 hours: No refund. Sourcing and preparation have been completed.
  • Quality issues: If your arrangement arrives visibly damaged or wilted, contact us within 2 hours of delivery with photographic evidence. We will replace or refund at our discretion.

Refund Process

Approved refunds are processed within 5–7 business days to the original payment method. To request a refund, contact info@sycamine.co.za or call 069 990 6073.

Delivery Policy

Responsibility

Sycamine assumes responsibility for your arrangement until it is delivered to the specified address and a signature is obtained. Once delivered and signed for, the arrangement becomes the recipient’s responsibility.

Delays

While we make every effort to deliver within agreed windows, Sycamine is not liable for delays caused by traffic, weather, or other circumstances beyond our control. We will notify you proactively of any significant delays.

Incorrect Addresses

It is the client’s responsibility to provide accurate delivery information. Re-delivery fees apply for failed deliveries due to incorrect addresses or absent recipients.

POPIA Compliance

Sycamine Floral Maison complies with the Protection of Personal Information Act 4 of 2013 (POPIA). Our Information Officer can be reached at info@sycamine.co.za.

For complaints regarding the processing of your personal information, you may also contact the Information Regulator (South Africa) at inforeg@justice.gov.za.